- 31 May 2025The purchaseKodak CA PRO 50-inch bought on Flipkart for ₹22,999.
- 21 Apr 2026The TV diesStuck on the boot logo. Still in warranty.
- 12 May 2026Complaint registeredTicket opened with Kodak consumer care.
- 20 Jun 2026The 2-hour repairTwo months later, the motherboard is replaced. The TV fails again within two hours. On video.
- 22-26 Jun 2026The missing ticketReopening requested. The assigned engineer says Kodak never sent him anything.
- 15 Jul 2026Legal noticeServed through an advocate: refund + compensation, or a District Consumer Commission case under the Consumer Protection Act, 2019.
- 3 Aug 2026The settlementKodak offers a new upgraded 50-inch QLED replacement in writing: dispatch in 7 working days, plus 1-year extended warranty. Accepted the same day.
- 8-13 Aug 2026Radio silenceNo dispatch. Kodak cites a "system update".
- 17-19 Aug 2026"Processed. Finalized."Kodak says the warehouse team has it handled.
- 29 Aug 2026A tracking number appearsThe replacement is "ready for dispatch".
- 2 Sep 2026CancelledThe only shipment ever created is cancelled. No explanation. (Tracker screenshot on file.)
- 12 Sep 2026The final escalationDeadline of 16 September for fresh tracking, confirmed delivery, and a named senior case owner - or the consumer court filing goes ahead.
Read the case summary, the 53 public complaints, or the FAQ.